& Stop Missing Patient Opportunities
Golden Goose Scheduling acts as an extension of your practice in order to convert patient calls and chats into appointments.
We focus on patient intake,
so you can focus on patient care.
The foundation to practice growth. Spending money on making your phone ring only to realize your staff is busy with other daily tasks and when they do answer, their conversion rate is averaging 34% and missing a good number of calls. 80% of new patients will not leave a voice message if their call is not answered. Stop the revenue loss, take the burden off your staff. Our service formula: 90% plus conversion rates + no missed calls = Practice Revenue Increase!
The growing preferred method of communication with your practice. 80% of individuals up to the age of 65 embrace website chat to handle their healthcare communications. Combine our trained agents + the world’s leading HIPAA compliant chat application = greater flexibility for your patients to schedule that all important new patient appointment.
Stop the revenue loss going out your practice’s backdoor. Let us help you schedule those forgotten patients who have missed their appointments. Our agents place outbound calls to your existing patient base who missed their appointment and left unattended, may never come back. A simple phone call can reactivate your lost patients.
Are you like everyone else, spending marketing dollars to generate requests for interested patients and relying on your staff to call these patients. Your staff does not have the time/skills , they are overwhelmed with their daily duties in your practice. Our agent are trained in the Science of Influence as taught by Dr. Christopher Phelps to get more yes responses resulting in more scheduled appointments, more patients in your chair.
Maintaining patient relationships is an important piece of your revenue equation. Your existing patients have needs and our agents are prepared to respond to those needs. Don’t let your existing patient calls go unanswered or go to your voice message system. Complete patient communications = happy patients = healthy practice.
What kind of impact can Golden Goose Scheduling have with your practice?
GGS acts as an extension of your practice in order
to convert new patient calls into appointments.
Take a look at a real life example of how we helped one of our clients.
Customized plans to fit your needs
No contact required
Individualized approach to scheduling
Staff Efficiency Analytics
before Golden Goose Scheduling
The team was unable to answer 55% of the new patient phone calls that came in. This resulted in only converting 37.5% of people into NP appointments.
|NP Calls||Booked||Not Booked||Closing %|
Staff efficiency analytics
after Golden Goose Scheduling
With the help of two GGS agents, they were able to schedule 32 NPs instead of 9 in the first month. That’s a near 400% increase and this lead to double the NP opportunity calls.
|NP Calls||Booked||Not Booked||Closing %|
Hear from our clients
Dr. Leonard Tau
Golden Goose Scheduling does a great job communicating with our office to help get patients scheduled in a timely matter. This week we had a family of 4 that wanted to get in and mom had a dental concern with one of the kids. GGS scheduled the patients at our first available appointments, which was further out than they had wanted but assured the patients that we would do our best to get them in sooner. Later that day we had an opening and I was able to call and get the patient seen that same day. GGS does a great job building value in our office and communicating with us on patients specific needs and concerns. Without the conversation between GGS and our office that appointment would have gone unscheduled. This is just one example of the countless times we have worked together as a team!
Dr. Aaron Nicholas
I’d like to compliment one of your GGS schedulers. I couldn’t find her name but she is the one who answered a call on 5/1 that took 6 minutes. The patient wasn’t making it easy on her but she did a nice job of explaining different types of insurance, reassuring the patient and expressing concern for the patient.. She was kind and courteous. She did a great job.
We are currently working out which direction we are going with our marketing. Right now there are not any mailers running so they were not surprised to hear there was a decrease in call volume. We have been very happy with your services and will let you know when we run the next marketing campaign!
Practice Administrator/ Wiseman Endodontics
My journey to find a professional scheduling service has been a difficult one. I called literally every dental-centric messaging & scheduling service available. All were either reluctant (or out-right refused) to learn our practice management software or wanted me to learn and use third party software. None reflected the competence and professionalism our specialty Endodontic practice exudes. None; until Golden Goose. They get it. Proactive rather than reactive, they showcase their thorough and refined phone skills with both new patients and referring dental staff.They do not disappoint which is seldom said when outsourcing, well, anything. Simply stated, Golden Goose has earned my highest possible recommendation. I only wish my other 3rd-party solutions were as capable.
Lynn is taken care of. Thank you Candace! GGS is great!
Dr. Richard G. Wyne, DDS, PA
Good morning GGS family! I want to take a second to give you all praise the amazing job you all have been doing with the NPs and filling in gaps in the schedule, which takes a burden off of our shoulders! You all are great at what you do as well as modifying your approach based on directives.
Dr. Jarret Hulse
I’ve worked with 2 other call centers before this one. This is the only one that has not only been able to stay on top of the calls, but they actually convert new patients BETTER than my trained staff. That’s saying something.
Dr. Graham Dersley
We’ve tried other call centers with mediocre results. Golden Goose has surpassed our expectations by providing consistently outstanding service. Dr. Graham Dersley
Dr. David Sherberg
The beauty is in the simplicity. Their only goal is to answer the phones and get new patients on the schedule. The results are amazing.
Dr. Michael Grossman
My patient care coordinator can now do what she excels at…speaking directly to patients presenting treatment plans while new patient calls are easily converted to appointments without us even knowing. The Call center puts them in the right spot and they show up almost every time.
Dr. Nathan Jeal
The scheduling center is as much part of my team as my local staff. The integration was seamless.
Ready to start scheduling more new patients than ever before?