Everyone in this category is selling you an A.I. receptionist that answers the phone. Answering was never the hard part. We've spent eleven years proving what actually converts a nervous, skeptical, insurance-confused caller into a patient in your chair — and today, that's a trained human following a method. So we use technology where it performs better and people where they perform better. Right now that means technology makes sure no call is ever missed, and people make sure it converts.
* Of qualified callers whose needs your practice can accommodate. Reflects the historical performance of Golden Goose live agents. A.I. Agent + Team is launching soon; we'll report its results as sufficient data becomes available. Past performance does not guarantee future results.
Every practice knows its marketing spend. Almost none know its cost per acquired patient — because the calls that never convert still cost full price. Here's what the channels run in 2026.
Every service in this category will tell you how many calls they answered or how many appointments they booked. Neither pays for your building. Across 3,400 practices, nearly a quarter of confirmed appointments never happen.*
* Source: Planet DDS, “2025 Dental Industry Outlook,” based on operational data from 3,400 dental practices (March 2025). ~23% combines the report’s 7.4% no-show and 15.5% advance-cancellation rates.
It's the only pricing model in this category that puts the risk on the vendor instead of the practice — and it's the reason our agents care as much about the confirmation as the conversion.
Every A.I. receptionist demo you've seen books a routine cleaning for a patient who already decided to come in. That call was never at risk. The calls that decide whether your practice grows are the other ones — and those are the ones we've spent eleven years learning to win.
Some parts of a patient call are handled best by technology: instant answers, 24/7 availability, perfect recall of your schedule and insurance rules. Other parts are handled best by a skilled person who can build trust and guide a hesitant caller to book. We use each where it performs best, and we measure everything.
As our A.I. Agent proves it can match or beat our live agents on a task, it takes that task on. Until it does, our people handle it. Your practice always gets whichever performs better, never an experiment at your expense.
When A.I. Agent + Team launches, you'll be able to hear it here: a first-time patient calls about a tooth that's been bothering him for a week. The A.I. Agent greets him and takes his information in seconds — then, the moment it's time to actually get him on the schedule, it hands him off, instantly and with nothing to repeat, to a trained U.S.-based agent.
Both models run the same eleven-year methodology, both put whoever converts best on the conversation that decides the booking (today, that's a trained human), and both price the same way — $49 per new patient, only when they show. The difference is who says hello.
The A.I. Agent answers on the first ring — every hour of every day — captures demographics and insurance, then hands a complete record to a live Golden Goose agent who has the conversation and books the appointment. Nothing is asked twice.
A trained Golden Goose agent answers, handles the conversation, and books the appointment — start to finish, every time. No automated greeting at any point.
Proven: 90%+ new patient conversion — of qualified callers whose needs your practice can accommodate — from our live-agent team, over eleven years.
Next: A.I. Agent + Team adds 24/7 availability and one-ring response, and it's built to hold that same standard. The A.I. Agent is coded with the same Principles of Persuasion Dr. Phelps trains our agents in, and at launch a live Golden Goose agent still handles the scheduling conversation. It only takes on more of the call once the data shows it matches or beats our agents there. We'll publish its results as the data comes in.
Eleven years, and we've never locked a practice into a term. Our pricing is built on one idea: if we don't put patients in your chairs, we shouldn't get paid for it. You control how long you use us.
Want to learn more, or have questions specific to your practice? Email us or schedule a call.
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