Home
Rethink Scheduling
& Stop Missing Patient Opportunities
Golden Goose Scheduling acts as an extension of your practice in order to convert patient calls and chats into appointments.
We focus on patient intake,
so you can focus on patient care.
The foundation to practice growth. Spending money on making your phone ring only to realize your staff is busy with other daily tasks and when they do answer, their conversion rate is averaging 34% and missing a good number of calls. 80% of new patients will not leave a voice message if their call is not answered. Stop the revenue loss, take the burden off your staff. Our service formula: 90% plus conversion rates + no missed calls = Practice Revenue Increase!
The growing preferred method of communication with your practice. 80% of individuals up to the age of 65 embrace website chat to handle their healthcare communications. Combine our trained agents + the world’s leading HIPAA compliant chat application = greater flexibility for your patients to schedule that all important new patient appointment.
Stop the revenue loss going out your practice’s backdoor. Let us help you schedule those forgotten patients who have missed their appointments. Our agents place outbound calls to your existing patient base who missed their appointment and left unattended, may never come back. A simple phone call can reactivate your lost patients.
Are you like everyone else, spending marketing dollars to generate requests for interested patients and relying on your staff to call these patients. Your staff does not have the time/skills , they are overwhelmed with their daily duties in your practice. Our agent are trained in the Science of Influence as taught by Dr. Christopher Phelps to get more yes responses resulting in more scheduled appointments, more patients in your chair.
Maintaining patient relationships is an important piece of your revenue equation. Your existing patients have needs and our agents are prepared to respond to those needs. Don’t let your existing patient calls go unanswered or go to your voice message system. Complete patient communications = happy patients = healthy practice.
What kind of impact can Golden Goose Scheduling have with your practice?
GGS acts as an extension of your practice in order
to convert new patient calls into appointments.
Take a look at a real life example of how we helped one of our clients.
Customized plans to fit your needs
No contact required
Individualized approach to scheduling
Staff Efficiency Analytics
before Golden Goose Scheduling
The team was unable to answer 55% of the new patient phone calls that came in. This resulted in only converting 37.5% of people into NP appointments.
| NP Calls | Booked | Not Booked | Closing % |
|---|---|---|---|
 1 | 0 | 1 | 0.000% |
 9 | 4 | 5 | 44.444% |
 2 | 0 | 2 | 0.000% |
 1 | 1 | 0 | 100.000% |
 6 | 2 | 4 | 33.333% |
 1 | 0 | 1 | 0.000% |
 4 | 2 | 2 | 50.000% |
| 24 | 9 | 15 | 37.500% |
Staff efficiency analytics
after Golden Goose Scheduling
With the help of two GGS agents, they were able to schedule 32 NPs instead of 9 in the first month. That’s a near 400% increase and this lead to double the NP opportunity calls.
| NP Calls | Booked | Not Booked | Closing % |
|---|---|---|---|
| 2 | 1 | 1 | 50.000% |
| 1 | 1 | 0 | 100.000% |
 18 | 14 | 4 | 77.777% |
 10 | 6 | 4 | 60.000% |
| 7 | 6 | 1 | 85.714% |
| 4 | 3 | 1 | 75.000% |
| 1 | 1 | 0 | 100.000% |
| 43 | 32 | 11 | 74.419% |
Dr. Leonard Tau
Golden Goose Scheduling does a great job communicating with our office to help get patients scheduled in a timely matter. This week we had a family of 4 that wanted to get in and mom had a dental concern with one of the kids. GGS scheduled the patients at our first available appointments, which was further out than they had wanted but assured the patients that we would do our best to get them in sooner. Later that day we had an opening and I was able to call and get the patient seen that same day. GGS does a great job building value in our office and communicating with us on patients specific needs and concerns. Without the conversation between GGS and our office that appointment would have gone unscheduled. This is just one example of the countless times we have worked together as a team!
Dr. Graham Dersley
We’ve tried other call centers with mediocre results. Golden Goose Scheduling has surpassed our expectations by providing consistently outstanding service. Dr. Graham Dersley
Dr. Nathan Jeal
The scheduling center is as much part of my team as my local staff. The integration was seamless.
Ready to start scheduling more new patients than ever before?